Registration Time – Individual Reviewers
Variation between reviewers within a jurisdiction is very important. Experienced jurisdiction reviewers are quite capable of examining a submitted project and summarizing all of the important issues in one shot. You have to wait for this reviewer to get to the job, but once they are working on it, the issues can be resolved quickly and a CRN granted. Unfortunately a new method of registration is gaining prevalence – a fast review is being promised, but it does not cover much of the scope of registration. The job is then put to the back of the pile and examined many more times, a couple of questions being asked each time. Sometimes the same questions get asked several times due to the long time spans and generated confusion involved.
This graph shows the difference the reviewer makes (real data over the same time span). These two reviewers both work for the same province. Reviewer B costs one third as much per review, and did three times as many reviews for us over the same time period compared to reviewer A. Reviews are charged out by the hour. Over this time period both reviewers worked the same number of hours for us and generated the same revenue for the jurisdiction.
Review times are most closely related to review style. Reviewer B does a complete review and asks all questions at once. Reviewer A does a partial review, asks a few questions and then puts the job to the back of the pile – once the job comes back to the top it is reviewed again and a few more questions asked. Sometimes the job is closed, and a new application that answers some of the questions before file close are answered. The difference in review costs is multiplied many times by the time you must spend answering questions and making revisions before the project is finished. Again, times are total from submission date to receipt of CRN. Included is all time taken by the jurisdiction and the time taken by us and our customers to answer all questions.
Reviews are abandoned when no answer can be provided to satisfy the reviewer’s questions. The project has to be closed down and the review fees paid. In this case Reviewer B caused no abandoned jobs but 21% of reviewer A’s reviews were abandoned and all fees had to be paid. Cost for reviewer A is $ 1,259 per successful review, 3.4x the rate of A.
Which reviewer would you want on your project? No other variable comes close to the differences between reviewers – something you have no control over. This is the most important variable in the registration process.